Privacy Policy

This Privacy Policy applies to the Limere mobile application (the "App"), the limere.app website (the "Website") and any other services Reserve Labs operates in connection with Limere. For simplicity, we refer to all of these as the "Service" in this Privacy Policy. This Privacy Policy explains how we collect, process, use, retain and share your information through the Service. If a particular service has its own privacy policy, that policy, and not this Privacy Policy, applies to that service. The "Terms of Service" means the Limere Terms of Service that govern the Service.

You may open and read this Privacy Policy and the Terms of Service before you sign in or create an account. By signing in, creating an account or continuing to use the Service, you accept the versions of both documents in effect at that time. The App does not present a separate consent checkbox or confirmation window. If you do not accept them, do not sign in to or use the Service.

You provide us with certain information when you use the Service. This includes:

• Account data: your email address, your sign-in and verification status, and the account identifier we use to recognize you.
• Age: when you sign up, we ask for your date of birth to confirm that you are at least 18 years old. We store your year of birth.
• Profile and photos: your display name, profile photo, One-liner and any other fields you choose to complete. You may also create more than one identity under the same account, each with its own name, photos and content. To add photos, you must allow us to access your camera or photo library.
• Activities: the activities you create or join, their times and places, and your participation status in them.
• Contacting us: when you contact us, we collect the information you provide in that exchange.

In addition to the information you provide to us directly, we receive information about you from others, including:

• Other users: other users may provide information about you as they use the Service, for example when they interact with you or submit a report involving you.
• Third-party accounts: if you decide to sign in to the App or the Website with a third-party account (such as Apple or Google), we receive from that service the basic information needed to sign you in.

Using the Service generates technical information, such as which features you used, how you used them and the devices you use to access the Service. This includes:

• Usage data: what you do in the App and which screens you open, and your interactions with other users (such as who you came across in person, likes and matches, chats, blocks and reports), together with records of the related actions.
• Device data: your device and operating system, App version, the device identifier needed for push notifications, which permissions you have granted, and when and how errors or crashes occur.
• Location data: we process your location when you create an activity with a place, confirm that you are at an activity, or use other location-based features.

When you use the Website, we collect the information you choose to submit there, such as what you fill in when you join the waitlist, apply to become a Limere partner, sign in to a partner account, create or manage activities, or report a problem to us (for example your email address, a nickname, details about your venue or activity, and any questions you choose to answer). We and our service providers may also use cookies and similar technologies to keep you signed in, remember your preferences (such as language), keep the Website secure and understand how the Website is used. You can manage cookies in your browser settings, but some features may not work properly if you do.

Some profile information you choose to provide, such as your gender and who you would like to meet, may be considered "special" or "sensitive" personal data in certain jurisdictions because it may relate to sexual orientation. If you choose to provide this data, you explicitly consent to us using it as laid out in this Privacy Policy. You may change it in the App at any time, or contact us as set out in Section 12 to withdraw your consent. If you withdraw it, some features (such as introductions and matching) may not be available.

Some information, such as your account data and date of birth, is required to use the Service. If you do not provide it, we cannot provide the Service to you. For example, if we do not have your date of birth and cannot confirm that you are at least 18 years old, we cannot provide the Service to you. If you do not provide other information, some features may not work properly.

We collect, process and use your information for the following purposes:

(A) To administer your account and provide the Service to you

• Create and manage your account and provide the features of the Service
• Respond to your requests and send you notices about the Service

(B) To help you connect with other users

• Personalize content, recommendations and match results for you based on your information and how you use the Service
• Show your profile to other users

(C) To improve the Service and develop new services

• Keep the Service stable and reliable, identify problems, and fix bugs and crashes
• Understand how users use the Service, improve existing features, and develop new features and services

(D) To communicate with you and promote our services

• Send you product information and marketing
• Promote and commercially use our own products and services

(E) To prevent, detect and fight fraud and other illegal or unauthorized activities

• Verify identity and age, handle reports, and prevent fraud, harassment, abuse and other violations
• Retain data related to violations of the Terms of Service to prevent recurrence
• Enforce or exercise our rights, for example our rights under the Terms of Service

(F) For research and analysis

• Carry out research, statistics and business analysis. We may use data in de-identified or aggregated form, and we may use data that cannot identify a specific person for any lawful purpose without restriction under this Privacy Policy.

(G) For legal compliance

• Comply with legal requirements and handle requests from authorities and courts
• Assist law enforcement

To process your information as described in this Privacy Policy, we rely on the following legal bases:

• Provide our Service to you: we process your information for purposes (A) and (B) above to perform the contract you have with us (the Terms of Service). For example, we use your information to maintain your account and profile, make it viewable to other users, and provide introductions and matches.
• Legitimate interests: we process your information for purposes (C), (D), (E) and (F) above based on our legitimate interests. For example, we analyze how users use the Service to improve our products, promote our own products and services, and process information to help keep our users safe.
• Comply with applicable laws and regulations: we process your information for purpose (G) above where it is necessary for us to comply with applicable laws and regulations, for example to respond to valid requests from authorities.
• Vital interests: where necessary to protect the life, body or health of you or another person.
• Consent: if you choose to provide us with information that may be considered "special" or "sensitive" in some jurisdictions, such as your gender or who you would like to meet, you consent to our processing of that information in accordance with this Privacy Policy. You may change that information in the App, or withdraw your consent at any time by contacting us as set out in Section 12.

We do not sell your personal data.

When you voluntarily disclose information on the Service (including your profile), that information is shared with other users. Please be careful with your information and make sure that the content you share is content you are comfortable with others seeing.

Your name, photos and One-liner are visible to users you cross paths with or match with. Other fields follow this rule: you can see a field on another user's profile only if you have completed that field yourself, and fields you leave blank are also hidden from you on other users' profiles. A conversation is visible only to the two users in it.

When you enter an activity, you choose whether to be Visible or enter as a ghost for that activity. You make this choice when you enter.

Blocking is permanent. Once you block a user, that user will not appear in your Nearby list, neither of you can message the other, any existing match is removed, and you cannot unblock that user in the Service. If you report a user, we see the report, and the reported user is not told who made it.

We work with other companies to help us operate and improve the Service. These providers act on our instructions, are bound by contract and security requirements, and process information only as needed to provide the Service. They include:

• Supabase: accounts, database and file storage.
• Google Firebase: product analytics (Firebase Analytics) and crash diagnostics (Firebase Crashlytics).
• Apple: App distribution, push notifications and other necessary platform services.

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, a government or law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and the legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing.

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, investment, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control, and the recipient will continue to process it within the scope of this Privacy Policy.

In the App, you can choose whether to show each field, enter an activity as a ghost, leave an activity, block or report any user, and delete your account. By using the Service you agree to the data collection described in this Privacy Policy, and the App has no separate off switch for it.

Mobile platforms have permission systems for specific types of device data and notifications, such as the camera, photo library, location services and push notifications. You can change the settings on your device to consent to or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. If you do, some features of the Service may not work fully.

You can stop all information collection by the App by uninstalling it using the standard uninstall process for your device. Uninstalling the App does not delete your account. To delete your account, use the corresponding feature in the App.

You may remove individual photos in the App at any time, and you may delete your entire account directly in the App, from the Me tab. Once you delete it, your account is deactivated immediately, you can no longer sign in, and you no longer appear in other users' Apps. We delete the rest of your data within a reasonable period, except data we must keep under Section 8. If you deleted your account by mistake, contact hello@rsrvlabs.com as soon as possible, and we will help where the data still exists.

If an activity you created has not ended (including one that has not started), you must end or leave it before you can delete your account, so that the activity is not left without a host. This does not apply if you only take part in another user's activity.

We also want you to be aware of your privacy rights. Depending on the law that applies to you, you may have the following rights:

• Access: to access and obtain a copy of the personal data we hold about you and, in certain cases, to receive it in a portable format (data portability).
• Correction: to correct or supplement your personal data. You can usually edit your profile directly in the App.
• Deletion: to ask us to delete or destroy the personal data we hold about you.
• Objection and restriction: to object to certain processing, or to ask us to restrict its use.
• Withdrawal of consent: to withdraw consent you have given at any time.
• Complaint: to lodge a complaint with a supervisory authority.

If you live in Taiwan, under Taiwan's Personal Data Protection Act you may request to look up or review your personal data, obtain a copy of it, supplement or correct it, stop its collection, processing or use, and delete it. If you live in Thailand, you have the rights above under Thailand's Personal Data Protection Act (PDPA) and may lodge a complaint with Thailand's Personal Data Protection Committee. In certain countries, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data.

To exercise these rights, contact us by email at hello@rsrvlabs.com. For your protection and the protection of all our users, we may ask you for information to verify your identity before we can answer your request. We will respond within a reasonable time. Please keep in mind that we may reject a request, including if we are unable to verify your identity, if the request is unlawful or invalid, or if it may infringe on trade secrets, intellectual property, privacy or other rights of someone else. Where the law requires otherwise or it is necessary to keep the Service safe, we will explain why we cannot fulfil a request. We may also be unable to accommodate certain requests to object to or restrict the processing of personal data, notably where those requests would not allow us to provide the Service to you.

If you have questions about this Privacy Policy, or wish to make a request or complaint about your data rights or privacy, contact us by email at hello@rsrvlabs.com.

This Privacy Policy may be available in several languages. In the event there is a discrepancy between this English language version and any other language version, the Traditional Chinese version shall prevail, to the extent permitted by applicable law.